Returns & Refunds Policy

Last updated: September 10, 2026

We want you to be satisfied with your purchase from Lemur Masion. This policy explains how returns, cancellations, exchanges, damaged items, and refunds are handled. Nothing in this policy limits any mandatory consumer rights that apply to you.

14-day return period

You may request a return within 14 calendar days after you, or a person you designate, receives the product. To qualify for a voluntary return, the item must be unused, undamaged, and in the same condition in which it was received, with its original packaging where reasonably possible.

To start a return, email lemurmasion@gmail.com with your order number and the item you wish to return. Please do not send an item back before receiving return instructions and the approved return address. Items sent without prior authorization may be delayed or refused.

Change-of-mind returns

Unless applicable law requires otherwise, you are responsible for the cost and risk of return shipping for a change-of-mind return. We recommend using a tracked service and keeping proof of postage. Original delivery charges are not refundable for voluntary returns, except where required by law.

European Union, EEA, and United Kingdom cancellation rights

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you generally have a statutory right to cancel an eligible distance purchase within 14 days of delivery without giving a reason. Notify us within that period and return the goods within 14 days after notifying us. You are normally responsible for direct return costs if we informed you of this before purchase. We will refund the product price and the cost of our least expensive standard delivery option; any extra cost for express or premium delivery is not refundable unless required by law. We may wait to issue the refund until we receive the goods or you provide evidence that they were sent back.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at lemurmasion@gmail.com. Include your order number, a description of the issue, and clear photos of the product and packaging where possible. After review, we will provide an appropriate remedy, such as a replacement, repair, price reduction, or refund, and we will cover reasonable return costs when the problem is our responsibility.

Items that cannot be returned

Returns may be refused for gift cards, digital products after download or access has begun where legally permitted, products that have been used or damaged after delivery, and goods made to your unique personal specifications where an applicable legal exception allows this. Standard products that are printed or produced after ordering are not automatically excluded from mandatory cancellation rights merely because they are made on demand.

Exchanges

The quickest way to obtain a different product is usually to return the eligible item and place a new order after the return is approved. If the issue is caused by damage, defect, or an incorrect item, contact us before placing another order.

Order changes and cancellations

Because many products are produced after an order is placed, contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation after production or fulfillment has started. Mandatory cancellation rights remain unaffected.

Refunds

We will inspect the returned item and tell you whether the refund is approved. Approved refunds are issued to the original payment method. We aim to process an approved refund within 10 business days, although your bank or payment provider may need additional time to post it. If more than 15 business days have passed since we confirmed approval, contact us.

Contact

Questions about returns or refunds can be sent to lemurmasion@gmail.com.