Shipping Policy

Last updated: September 10, 2026

Lemur Masion ships worldwide to destinations that are available at checkout. This policy explains production, delivery, tracking, customs, and delivery problems. Delivery availability can vary by product, destination, carrier, sanctions, or local restrictions.

Order processing and production

Many of our products are printed or produced after you order. Any production and delivery estimate shown at checkout or in your order confirmation is an estimate, not a guaranteed delivery date. Orders placed on weekends or public holidays may begin processing on the next business day.

Shipping rates and delivery estimates

Available shipping methods, estimated delivery times, and charges are displayed at checkout based on the contents of your cart and your delivery address. The final amount shown at checkout applies to your order. A carrier may experience delays caused by weather, customs, peak periods, service interruptions, or other events outside our reasonable control.

Worldwide shipping, customs, duties, and taxes

International shipments may be subject to import duties, customs charges, local taxes, brokerage fees, or other governmental charges. Unless checkout expressly states that these charges are included or prepaid, the recipient is responsible for them. We do not control these charges and cannot predict their amount. You are responsible for ensuring that the ordered goods may lawfully be imported into the destination country.

Shipping address

Please check your name, street address, postal code, and contact information before submitting your order. Contact lemurmasion@gmail.com immediately if a correction is needed. We will try to update the address before fulfillment, but changes cannot be guaranteed once production or shipment has started. If an order is returned or lost because an incorrect or incomplete address was supplied, additional shipping charges may apply unless the error was ours.

Tracking

When tracking is available, the tracking link or number will be sent to the email address or telephone number supplied at checkout. Tracking may take several days to update after a label is created, especially for international shipments.

Split shipments

Items in one order may be produced or shipped separately. You may receive more than one package and more than one tracking number. You will not be charged additional shipping solely because we split an order after purchase.

Delayed, lost, or marked-delivered packages

If a package is delayed beyond its estimated window, first check the tracking information and contact the carrier where possible. If tracking shows delivered but you cannot find the package, check the delivery location, household members, neighbors, and any collection point, then contact us promptly. For a shipment that appears lost, email us with your order number so we can investigate with the carrier and provide the remedy required by applicable law.

Damaged packages

If an order arrives damaged, keep the product and packaging and email lemurmasion@gmail.com promptly with your order number and clear photographs. Please see our Returns & Refunds Policy for remedies.

Contact

For shipping questions, contact lemurmasion@gmail.com.